Email Issues

It has been reported by several users that they are experience problems with receiving and sending email and some email disappearing after having been delivered to their inbox. We are aware of these issues and are working diligently to get them fixed as soon as possible. Sorry for the inconvenience. UPDATE 12:29 PM: We have determined the cause ... Read More »

9th Jan 2020
Server Upgrades and Maintenance

We are in the process of upgrading equipment and servers. There may be some minimal downtime as data is being migrated or servers updating. 

7th Jan 2019
Changes to Email Security on Servers

Last night we upgraded all of the security on our email server to the latest most secure versions. If you were using more current versions of your email client software such as Microsoft Outlook, or Mozilla Thunderbird, for example, you would not have experienced any changes or issues with sending or retrieving email. However if you are using ... Read More »

29th Apr 2016
Email Server Update

We are currently in the process of updating the email server to the latest version. The server will be down for approximately 30 minutes. This message will be updated when the upgrades have completed.

UPDATE: SmarterMail Mail Server has been successfully upgraded to the latest version 14.3.5752


4th Oct 2015
Mail Server Update

There will be an update to the SmarterMail mail server between the hours of 9:00 and Midnight. The server will be unavailable for a few brief periods of between 10 and 15 minutes during this process.

Updates have completed successfully.

19th Jul 2015
Mail Server Maintenance and update

We will be doing an update to the SmarterMail server and email will not be availale for a 10 to 20 minute window sometime between 9:30 and Midnight PST. An update will be posted when the updates have been completed.

06/14/2015 23:05 Updates have been successfully installed. 06/14/2015 23:05

14th Jun 2015
SmarterMail Mail Server Upgrade (Completed)

We are in the process of upgrading the mail server. There will be minor service interruptions over the next 15 minutes.

Upgrade Completed 04/05/2015 19:25PM

5th Apr 2015
Service Disruption

There was a brief service disruption that effected Public Connectivity for a period of 1-2 minutes. All connectivity has since been restored, and we are working with our datacenter to extract details of the event. We will update this status when more details surface. Thank you for your patience in this matter.

5th Mar 2015
Email server is down

We are aware of the problem and are working hard to get this resolved. We will update here when the situation has been resolved. Sorry for any inconvenience.
02/03/2015 12:30  Server is up. Web Mail is working. Still working on POP3 and IMAP reception from email clients like Outlook.
02/03/2015 2:58 All mail is up and working as expected.

3rd Feb 2015
SmarterMail Major Version Upgrade

Sunday, December 7, 2014 between 10:00pm and midnight PST we will be performing a major version upgrade of the mail server from version 12.X to the latest version 13.X. There will be periods when the mail server will be off-line during the time window.Update: Upgrade began at 10:00PM PST. Upgrade completed at 10:17 PST. NOTE: This version made ... Read More »

5th Dec 2014