Email Delivery Issue

I have just been informed by our datacenter that they are experiencing an internet connectivity problem that has effected the delivery of email. They are working on this as I type and will have it corrected as quickly as possible. No ETA was provided. I will post updates as they are received.Sorry for the inconvenience.10:45AM PST UPDATE: Service ... Read More »

4th Aug 2014
SmarterMail Minor Version Upgrade

We will be applying a minor version update to the SmarterMail Server On Sunday June 15th between 10:00AM and 11:00AM. During this time the mail services will be cycled of during the software update and on again when the update has been completed. We anticipate the down-time to be between 5 and 10 minutes.Updates to SmarterMail have been ... Read More »

12th Jun 2014
Update on Service Outage

Email Service was fully restored at approximately 11:30PM. Additional outages of some websites due to the inability to connect to the mySQL Database server were corrected by 4:30AM. Service was due to the failure of a network interface card on our firewall server which required several servers behind the firewall to be rerouted. Additional time ... Read More »

29th Jan 2014
DNS Server Issues

We are currently experiencing a problem with our DNS server’s resolving names on the Internet. This is primarily effecting email delivery service. Additional errors are sometimes occurring when trying to access mySQL server as well. We are working in conjunction with The Microsoft Mission Critical Support Team to get the issue resolved as ... Read More »

28th Jan 2014
Email Server Connectivity Problem

Currently, we are experiencing a problem with our email server. We are working to get the server back on line as quickly as possible. Please check back here for the most recent updates. Sorry for any inconvenience this is causing.


UPDATE: Situation Correct. All systems functioning normally.

7th Nov 2013
Email Service Update

We will be updating SmarterMail Mail Server on Sunday, June 30th 2013 between 1:00PM and 11:00pm. During the upgrade there will be approximately a 15 minute disruption of service. 

28th Jun 2013
Email Service Update

We will be upgrading our SmarterMail email server on Sunday May 19th 2013 between 9:00PM to 12:00AM.


There will be a 15 to 20 minute period where the server will not be available during this window. 

Sorry for the inconvenience. 

18th May 2013
Update on Email Service and New Password Requirements

In our continuing effort to fend off spammers, we have implemented several new Abuse Detection and Blocking Rules on the mail server. If you are a user that sends email to a large mailing list and you experience any problems in sending to your list, please let me know ASAP and I will adjust the settings to accommodate your ... Read More »

19th Apr 2013
Telephone Outage

It appears that our telephone carrier is experiencing difficulty. [Alert] Grasshopper Service Interruption[2:30 PM EST] We are currently experiencing a service interruption due to issues with one of our local carriers.  We are working with them to resolve this issue ASAP. This does not affect anyone with a toll-free number.At this time, ... Read More »

18th Apr 2013
DNS Denial of Service Attack--UPDATE

We experienced a DNS Denial of Service attack on our network and had disruption of service for almost two days. We were alerted to the attack when a client reported on Sunday that they were experiencing a hard time accessing their server and that their site was slow to respond and was timing out when viewed in a browser. We were able to ... Read More »

10th Apr 2013