I have just been informed by our datacenter that they are experiencing an internet connectivity problem that has effected the delivery of email. They are working on this as I type and will have it corrected as quickly as possible. No ETA was provided. I will post updates as they are received.Sorry for the inconvenience.10:45AM PST UPDATE: Service ... Read More »
We will be applying a minor version update to the SmarterMail Server On Sunday June 15th between 10:00AM and 11:00AM. During this time the mail services will be cycled of during the software update and on again when the update has been completed. We anticipate the down-time to be between 5 and 10 minutes.Updates to SmarterMail have been ... Read More »
Email Service was fully restored at approximately 11:30PM. Additional outages of some websites due to the inability to connect to the mySQL Database server were corrected by 4:30AM. Service was due to the failure of a network interface card on our firewall server which required several servers behind the firewall to be rerouted. Additional time ... Read More »
We are currently experiencing a problem with our DNS server’s resolving names on the Internet. This is primarily effecting email delivery service. Additional errors are sometimes occurring when trying to access mySQL server as well. We are working in conjunction with The Microsoft Mission Critical Support Team to get the issue resolved as ... Read More »
Currently, we are experiencing a problem with our email server. We are working to get the server back on line as quickly as possible. Please check back here for the most recent updates. Sorry for any inconvenience this is causing.
We will be updating SmarterMail Mail Server on Sunday, June 30th 2013 between 1:00PM and 11:00pm. During the upgrade there will be approximately a 15 minute disruption of service.
We will be upgrading our SmarterMail email server on Sunday May 19th 2013 between 9:00PM to 12:00AM.
In our continuing effort to fend off spammers, we have implemented several new Abuse Detection and Blocking Rules on the mail server. If you are a user that sends email to a large mailing list and you experience any problems in sending to your list, please let me know ASAP and I will adjust the settings to accommodate your ... Read More »
It appears that our telephone carrier is experiencing difficulty. [Alert] Grasshopper Service Interruption[2:30 PM EST] We are currently experiencing a service interruption due to issues with one of our local carriers. We are working with them to resolve this issue ASAP. This does not affect anyone with a toll-free number.At this time, ... Read More »
We experienced a DNS Denial of Service attack on our network and had disruption of service for almost two days. We were alerted to the attack when a client reported on Sunday that they were experiencing a hard time accessing their server and that their site was slow to respond and was timing out when viewed in a browser. We were able to ... Read More »